ld consider investing in unified communications (UC) systems as the next part of their technology strategy, it has been suggested, which may create new IT jobs.
Henry McCracken, regional sales director for Africa at Aspect Software, highlighted the many benefits which can be realised through the communications platform, such as improved productivity and reduced costs.
'Companies who understand the role UC can play and are currently planning their UC strategies will play a role in setting a new standard, leaving those without a UC strategy behind,' he commented.
Mr McCracken claimed that UC's ability to relay multiple tools through a single platform, such as IP telephony, email, video conferencing and instant messaging, allows it to streamline the communications process of a company and make it more efficient.
Earlier this month, TriNET Systems chief technology officer Mark Damphousse wrote on InformationWeek that UC has the potential to improve a firm's relationship with its customers, by making communication easier.
Henry McCracken, regional sales director for Africa at Aspect Software, highlighted the many benefits which can be realised through the communications platform, such as improved productivity and reduced costs.
'Companies who understand the role UC can play and are currently planning their UC strategies will play a role in setting a new standard, leaving those without a UC strategy behind,' he commented.
Mr McCracken claimed that UC's ability to relay multiple tools through a single platform, such as IP telephony, email, video conferencing and instant messaging, allows it to streamline the communications process of a company and make it more efficient.
Earlier this month, TriNET Systems chief technology officer Mark Damphousse wrote on InformationWeek that UC has the potential to improve a firm's relationship with its customers, by making communication easier.
